Remote Hands / Smart Hands
Your hands in our data center, 24/7.
Remote (Smart) Hands is a support service included with all rack and server colocation services.
What is Smart Hands?
We also provide management services, so our team has broad experience with servers. We do more than press buttons and connect cables: we know most networking devices, are at home in both Linux and Windows, and help with more complex problems too. You never need to visit the data center yourself or know the technical details.
What we do
- Equipment installation
- Equipment reboots
- Disk and other spare part replacement
- Secure disk destruction
- Cabling work
- Visual inspection
- Hardware diagnostics
- Operating system installation
- Virtualization setup
- Operating system level troubleshooting
- Troubleshooting network devices
- Network device, firewall and VLAN configuration
- Help with service relocation
- Data recovery