24/7 Monitoring and Maintenance
We take care of everything: we monitor your servers, install security updates, keep backups in order, document every system and make the necessary changes.
- Direct contact with an engineer - No call queues, no AI bots!
- Response in minutes - We typically respond to critical issues within 1-15 minutes, 24/7.
- Response time for routine work - 1 business day (Mon-Fri 09-17)
Maintenance service details
| Work done under the maintenance contract | When / how often |
|---|---|
| Responding to monitoring alerts: 250+ checks, from datacentre and hardware to applications | 24/7 |
| Responding to operating system and application notifications (e.g. mail to the root user) | 24/7 |
| Automatic log analysis, detection of security trends and anomalies, response to alerts | 24/7 |
| Responding to hardware problems (BMC alerts) on physical server maintenance | 24/7 |
| Responding to the client’s critical alerts | 24/7 |
| Notifying the client of potential problems | 24/7 |
| Installing critical security updates | ASAP |
| Installing all security updates, including non-critical ones | 1-2 times a month |
| Keeping systems standardised | Continuously |
| Maintaining system documentation | Continuously |
| Backup setup and monitoring that it works | Continuously |
| Central logging setup, including WAF | On request, continuously |
| Deeper analysis and review of log files | On client request |
| Changing service configuration | On client request |
| Service optimisation | On client request |
| Restoring data from backup | On client request |
| Answering questions about a server or its documentation | On client request |
| Related consultation | On client request |
| Running speed, load and other tests | As needed |
| Analysis of load graphs | As needed |
| Finding solutions to operating system specific problems | As needed |
| Changing and optimising operating system and kernel configuration | As needed |
| Proposals on adding, upgrading or replacing hardware or software | As needed |
Dedicated Server, VPS / Cloud Server
Server Colocation, Rack Colocation
Data and applicationsYour business
Your software and data, your decisions
Operating system and servicesLinux, Windows, web servers, databases, containers, backups
Updates, 24/7 monitoring and configuration. Backup management.
With management: updates, 24/7 monitoring, configuration and backup management
HardwareServers, disks, RAID, spare parts, virtualization
The hardware is ours.
We handle failures and offer an SLA guarantee
We handle failures and offer an SLA guarantee
The hardware is yours.
We help as part of the Remote Hands service
We help as part of the Remote Hands service
Data centerPower, cooling, network, security
We keep power, cooling, connectivity and security running 24/7
Questions or special requirements? We'll find a solution! Call +372 555 31 594 or write to us info@serverfarm.ee